📨 Streamlining Enterprise Email Migration

Overview: I initiated the pilot to transition internal employees to a new mail client

Role: UX Designer and Researcher with one other designer

Impact Overview:

• Email is an essential tool for employees. The old client was slow and no longer conformed to modern UX standards (it was Lotus Notes).
• Conducted a survey among a sample of the IBM population to understand their preferences for mail migration.
• Launched the pilot phase of a multi-year project aimed at migrating over 500,000 IBM employees from one mail client to another.
• Established a comprehensive communication strategy, including emails, tutorials, and a before-and-after migration experience for employees setting up their computers and phones.
• Incrementally improved the user experience through rounds of interviews and long-term metric gathering.
• Journey mapped the entire user experience to facilitate team collaboration and ensure a seamless transition for employees during migration.

Note: Given the internal nature of my work at IBM's CIO Design team, I'm unable to showcase extensive details on my site. Reach out for PDF version.

What I do at IBM: As part of IBM's CIO Design team, I work collaboratively across teams to improve our internal products. From legacy tools to new initiatives, I have guided design workshops and conducted user research making internal products more effective and user-friendly.