📊 Standardizing User Experience for Internal Tools

metrics dashboard

UI refactoring software design

Overview: Redesigned IBM's internal feedback system and dashboard. The program has 375+ active projects.

Role: UX Designer and Lead Client Advocate for the metrics dashboard, guiding teams to improve product and UX scores through user feedback.

Impact Overview:

Guided 30+ teams in setting up effective feedback surveys, where participating teams not only significantly improved their NPS scores but also enhanced their user sentiment.
Redesigned internal tools to meet modern design and accessibility standards.

Note: Due to the internal nature of my work at IBM's CIO Design team, I am unable to showcase extensive details on my site. Please reach out for a PDF version.

What I do at IBM: As part of IBM's CIO Design team, I work collaboratively across teams to improve our internal products. From legacy tools to new initiatives, I have guided design workshops and conducted user research making internal products more effective and user-friendly.